What Is Remote Support?
Remote support allows our local computer repair technician to securely access your computer over the internet to diagnose and fix issues without needing to visit in person.
Why Is Remote Support Valuable?
It’s fast, convenient, and cost-effective. You get expert help without travel delays, and many issues can be resolved in under an hour.
What Do I Need for Remote Support?
A working internet connection, a device that powers on, and permission to install a secure remote access tool like AnyDesk or TeamViewer.
Benefits of a Monthly Maintenance Plan
Regular checkups catch problems early, keep your system clean, and reduce downtime. It’s like preventive care for your tech—especially helpful for small businesses and remote workers.
What Is a Computer Virus?
A virus is malicious software that replicates itself and spreads across files or systems, often causing damage or stealing data.
What Is Malware?
Malware is a broad term for harmful software—including viruses, spyware, ransomware, and trojans—that disrupts or compromises your system.
How Can I Avoid Infection?
Use strong passwords, update software regularly, avoid suspicious links, and install reputable antivirus protection. Backup your data often.
Certified Technician vs. Novice
A certified and experienced technician identifies root causes, preserves your data, and prevents reinfection. Novices may rely on generic tools or miss hidden threats.
Many shops use a “wipe and swipe” method—erasing everything and reinstalling Windows. While it removes viruses, it also deletes your files, programs, and settings.
We focus on targeted removal and system hardening—so you keep your data and gain peace of mind.