Frequently Asked Questions
Quick answers to the most common questions we receive.
Common Questions
How does remote repair work?
We connect securely to your computer and fix software issues while you watch.
Do you repair hardware?
No. We are a software-only MSP. No physical repairs or part replacements.
Is remote access safe?
Yes. You see everything we do, and you can disconnect at any time.
What if my computer won’t turn on?
We can’t repair hardware, but we can help diagnose the issue.
Do you support businesses?
Yes. We offer managed plans for small offices and professional services.